FAQ
Clear information about our services, policies, and customer support.
Company Information
Brand Name: Renthiaer™
Legal Company Name: Shenzhen Ruiwo Zhilian Technology Co., Ltd.
Customer Support Email:
service@renthiaer.com
Phone:
+86 15616684712
Customer Service Hours:
8:00 AM–10:00 PM
Frequently Asked Questions
About Renthiaer™
What is Renthiaer™?
Renthiaer™ is a home decoration brand specializing in refrigerator magnetic decorative stickers designed to help customers personalize their living spaces with creative and flexible decorative solutions.
Renthiaer™ is owned and operated by Shenzhen Ruiwo Zhilian Technology Co., Ltd., which manages this official online store and provides customer support services.
Company & Contact
Who operates the Renthiaer™ website?
Renthiaer™ is owned and operated by:
Shenzhen Ruiwo Zhilian Technology Co., Ltd.
The company is responsible for managing this website, providing customer support, and operating the Renthiaer™ online store.
How can I contact Renthiaer™?
You can contact our customer support team through:
Email:
service@renthiaer.com
Phone:
+86 15616684712
Customer Service Hours:
8:00 AM–10:00 PM
Our team aims to respond within:
3 business days
Product Questions
What products does Renthiaer™ offer?
Renthiaer™ offers refrigerator magnetic decorative stickers designed for customers who want to add decorative details and personal style to suitable magnetic surfaces.
Are Renthiaer™ products easy to use?
Our products are designed for convenient everyday decoration.
Customers can apply and arrange decorative stickers according to personal preference and create different visual styles.
Can product appearance vary slightly?
Yes.
Due to manufacturing characteristics, lighting conditions, and different device displays, slight differences in appearance may occur.
These normal variations do not affect the intended decorative use of the products.
Shipping Questions
How long does shipping take?
Renthiaer™ focuses on efficient order handling and fast shipment preparation.
Estimated delivery time:
3–7 business days after shipment
Delivery progress may vary depending on destination, transportation conditions, and other external factors.
Will I receive tracking information?
Yes.
After shipment, available tracking information will be provided so customers can follow delivery progress.
If tracking information does not update for an extended period, please contact our customer support team.
What should I do if my delivery has an issue?
If your package experiences an unusual delay or delivery issue, please contact:
Please include your order details and relevant information so our team can review the situation.
Return & Refund Questions
Can I request a return?
Yes.
Eligible products may be returned within:
30 calendar days after delivery
Customers should contact our support team before sending any return.
How do I request a return?
Please contact:
Include:
- Order information
- Product details
- Reason for return
- Relevant photos when necessary
Our team will review the request and provide further instructions.
When will I receive my refund?
Approved refunds are processed within:
7–10 business days
after the return process has been completed and approved.
Actual timing may vary depending on relevant processing procedures.
Website Questions
Is my personal information protected?
Yes.
Renthiaer™ respects customer privacy and manages personal information according to our Privacy Policy.
We take reasonable steps to protect customer information and maintain responsible data practices.
Can I update my information after placing an order?
If you need to update information related to your request, please contact our customer support team as soon as possible.
We will review the situation and provide available assistance.
Where can I find your store policies?
Our main policies are available through our website navigation and footer links, including:
- Privacy Policy
- Shipping Policy
- Return & Refund Policy
- Terms and Conditions
- Terms of Use
Customers are encouraged to review these pages for detailed information.
Customer Support
For additional questions, please contact:
Renthiaer™
Shenzhen Ruiwo Zhilian Technology Co., Ltd.
Email:
service@renthiaer.com
Phone:
+86 15616684712
Customer Service Hours:
8:00 AM–10:00 PM
We aim to provide assistance within:
3 business days