Return Policy
Clear information about our services, policies, and customer support.
Company Information
Brand Name: Renthiaer™
Legal Company Name: Shenzhen Ruiwo Zhilian Technology Co., Ltd.
Customer Support Email:
service@renthiaer.com
Return & Refund Policy Introduction
At Renthiaer™, we want customers to have confidence when choosing our products.
Renthiaer™ is owned and operated by Shenzhen Ruiwo Zhilian Technology Co., Ltd., which manages this website and provides customer support services.
This Return & Refund Policy explains the conditions, procedures, and support process for customers who need to request a return or refund.
Our goal is to provide a clear and reasonable after-service experience while maintaining a transparent relationship with our customers.
Return Eligibility
Customers may request a return within:
30 calendar days after delivery
To be eligible for a return, the product should generally meet the following conditions:
- The item is unused
- The item remains in its original condition
- The product includes original packaging where applicable
- The item has not been damaged through improper use
Products that show signs of use, damage caused after delivery, or conditions that affect resale suitability may not qualify for return.
How To Request A Return
Before sending any item back, customers should contact our support team first.
Please email:
with the following information:
- Order information
- Product details
- Reason for the return request
- Relevant photos or supporting information when necessary
Our customer service team will review the request and provide return instructions if the request meets the applicable requirements.
Please do not send products back before receiving return guidance from our support team.
Return Address Information
For security and processing accuracy, customers should contact Renthiaer™ before arranging any return shipment.
After a return request is approved, our customer service team will provide the appropriate return instructions.
Please do not send returns to the business registration address unless specifically instructed by our support team.
This helps ensure that returned items can be properly received and processed.
Return Shipping Responsibility
For returns caused by personal preference, incorrect selection, or other non-quality-related reasons, customers may be responsible for the applicable return shipping costs.
For situations where an item arrives:
- Damaged
- Defective
- Incorrect
- Significantly different from the product description
Renthiaer™ will review the situation and provide an appropriate solution.
Possible solutions may include:
- Replacement assistance
- Return arrangement
- Refund solution
The final resolution will depend on the specific circumstances of each case.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
To help us review the issue efficiently, please provide:
- Order details
- Photos or videos showing the issue
- A description of the problem
Our team will review the information and provide assistance.
Renthiaer™ aims to handle product-related concerns fairly and provide suitable solutions.
Refund Process
Once an approved return has been received and reviewed, eligible refunds will be processed.
Refund processing time:
7–10 business days
The actual arrival time may depend on the processing procedures of the relevant service providers.
Customers will receive confirmation after the refund process has been completed.
Non-Returnable Situations
Returns may not be accepted in situations including:
- Products damaged through improper handling after delivery
- Items returned without prior communication
- Items missing necessary parts or original condition
- Requests submitted outside the return period
If you have questions about eligibility, please contact our support team before returning the product.
Customer Support
Renthiaer™ is committed to providing helpful and transparent customer service.
If you have questions regarding returns, refunds, or after-service requests, please contact:
Renthiaer™
Shenzhen Ruiwo Zhilian Technology Co., Ltd.
Email:
service@renthiaer.com
Phone:
+86 15616684712
Customer Service Hours:
8:00 AM–10:00 PM
Our team aims to respond to customer requests within:
3 business days